How do I fix a Blu-Ray player that quit after only 20 movies? (Insgnia BD-02?)?

First of all CyberGuy is not very fair as their are many Best Buy ociates that know what they are talking about. The problem is now, and as early as 2008, some stores, not all, started having roaming ociates who would help out as needed in any department as a this was a result of people complaining that they would see 3 - 5 ociates in 1 department (Media) not busy and yet people in HT departments (the bread and er of some of the BBs) waiting 10 minutes for help so you would get someone who know nothing about DVD or Blu ray players trying to sell you the home brand because they were told to do so as it was more profitable. In 2009 the products with the Insignia and Dynex (now they are all known as Dynex but still carry the Insignia name) started using more common parts made by the same manufacturers that installed parts for LG, Samsung, and believe it or not Zenith) It may be that you got the last batch of lesser quality products, but it could also be that you are right, the firmware (not software) is outdated, you may need to remove it from your wall and see if there is a reset on, or at the very least unplug it and plug it back in. Sometimes this action by itself resets the player to an initial state (not totally), You should be able to use the remote and try and set it back to the original factory status. If it still doesn't play a Blu ray or DVD, it could be that it needs a firmware update. You should be able to go to bestbuy.com or call 1-888-BESTBUY and ask where to download firmware update onto a disc from your computer. If you get the latest firmware, updates, it will have all the previous firmware plus whatever they added at the last time they updated it so you wont need to get all the updates inbetween. If after all that it still doesn't work, go out and buy a Sony wireless for about $180 - 200 as it will cost more to fix, and then connect it to you network and have it set to always look for and then install firmware updates.